Shipping & Delivery

1. Shipping Overview

Sabzapk is a worldwide multivendor online marketplace. Shipping and delivery arrangements may vary depending on the seller, product, destination, courier, shipping method, and other applicable conditions.

We aim to provide customers with clear shipping information before or during checkout whenever such information is available.

2. Worldwide Shipping

Sabzapk may support shipping to customers in different countries and regions around the world, subject to product, seller, courier, destination, customs, legal and service availability requirements.

Not every product or seller may be able to ship to every destination.

3. How Delivery Works

1. Customer selects a product and places an order.
2. Customer provides the required delivery information.
3. Seller receives and processes the order.
4. Seller prepares the product for dispatch.
5. The order is handed to the applicable delivery or logistics service.
6. The package is delivered to the customer’s provided address.

4. Order Processing

Order processing time may vary according to the seller, product availability, customization requirements, warehouse location and other applicable factors.

Sellers are responsible for preparing accepted orders for dispatch within the applicable processing period.

5. Delivery Time

Estimated delivery time may vary depending on:

• Seller location.
• Customer destination.
• Product availability.
• Selected shipping method.
• Courier or logistics provider.
• Customs processing.
• Weather or other circumstances outside reasonable control.

Delivery estimates are estimates and should not be treated as guaranteed delivery dates unless expressly stated otherwise.

6. Shipping Charges

Shipping charges may vary according to the product, seller, package size or weight, destination, shipping method, courier and other applicable factors.

Where applicable, shipping charges will be displayed during the shopping or checkout process.

Additional customs, import, tax or other destination-country charges may apply to international orders.

7. Order Tracking

Where tracking is available, customers may receive tracking information or may be able to view order status through their Sabzapk account.

Tracking information is generally provided by the applicable seller, courier, or logistics provider.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

• Name of recipient should be accurate.
• Street/address information should be complete.
• City and postal/ZIP code should be correct where applicable.
• Phone/contact information should be accurate where required for delivery.

If you need to change your address, contact Sabzapk support as soon as possible. Address changes may not be possible after an order has been dispatched.

9. Failed Delivery

Delivery may fail if the customer provides an incorrect address, cannot receive the package, refuses delivery, fails to respond to courier communication, or where the courier cannot complete delivery for another reason.

Additional delivery attempts, return-to-sender procedures, or additional charges may apply depending on the courier, seller, destination and applicable conditions.

10. Delayed Delivery

Delivery may be delayed because of circumstances such as courier issues, customs processing, severe weather, incorrect information, high shipping volumes, public holidays, technical problems, or other circumstances beyond reasonable control.

If your order is significantly delayed, please contact Sabzapk support with your order number.

11. Lost Packages

If an order appears to have been lost during delivery, Sabzapk and/or the relevant seller or delivery provider may investigate the shipment.

Customers may be asked to provide order details and other information required for the investigation.

Any refund, replacement, or other resolution will be handled according to the applicable order, seller, courier and Return & Refund Policy.

12. Damaged Packages

If a package or product arrives damaged, customers should contact Sabzapk as soon as reasonably possible.

Customers may be asked to provide photographs of the package, shipping label, product and damage to assist with the investigation.

Approved claims may be handled according to the applicable Return & Refund Policy.

13. Customs, Import Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, GST, clearance fees, or other charges imposed by the destination country.

Such charges may vary depending on the destination, product, value, applicable law and customs procedures.

Customers are responsible for reviewing applicable destination-country requirements before placing an international order, unless the applicable order terms expressly state otherwise.

14. Seller Shipping Responsibility

Sellers using Sabzapk are responsible for:

• Preparing products accurately and safely for shipment.
• Providing accurate product and shipping information.
• Dispatching accepted orders within the applicable processing period.
• Providing tracking information where available.
• Following Sabzapk marketplace shipping requirements.
• Following applicable shipping and product laws.

15. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information.
• Being available to receive deliveries where required.
• Checking tracking information where available.
• Following applicable customs or import requirements.
• Contacting support promptly when a delivery issue occurs.

16. Orders From Multiple Sellers

Because Sabzapk is a multivendor marketplace, products purchased from different sellers may be shipped separately.

Customers may therefore receive different products at different times and may receive separate tracking information.

17. Shipping Restrictions

Certain products may not be available for delivery to particular countries or regions because of applicable laws, customs requirements, courier restrictions, seller limitations, or other restrictions.

Sabzapk may restrict or cancel shipping of products where necessary to comply with applicable requirements.

18. Order Cancellation & Shipping

Cancellation requests should be submitted as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable Return & Refund Policy.

19. Returns & Refunds

Shipping-related returns and refunds are handled according to the Sabzapk Return & Refund Policy.

Customers should review that policy for information about eligible returns, return periods, damaged products, wrong products, refunds and return shipping responsibilities.

20. Shipping Support

If you have a shipping or delivery problem, please contact Sabzapk support and provide your order number.

Where applicable, please also provide tracking information, photographs, delivery notifications, or other relevant information.

21. Changes to This Shipping Policy

Sabzapk may update this Shipping & Delivery Policy from time to time to reflect changes in our services, shipping arrangements, marketplace operations, or applicable requirements.

The latest version will be published on this page with the applicable updated date.

22. Contact Us