At Sabzapk, we want every customer to have a safe and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or significantly different product, you may request a return or refund according to the conditions below.
1. Return Period
Customers can request a return within 7 days of receiving the order.
The return period may vary for certain products or sellers where a different return period is clearly mentioned on the product page.
2. Eligible Products for Return
A product may be eligible for return when:
- The product is damaged or defective.
- The wrong product was delivered.
- The product is significantly different from its description.
- The product is missing important parts or accessories.
- The product was received in an unacceptable condition.
The product should normally be unused and returned with its original packaging, accessories, tags, and other included items.
3. Non-Returnable Products
Some products may not be eligible for return because of their nature, hygiene requirements, customization, or seller policy.
Examples may include:
- Used personal-care or hygiene products.
- Customized or personalized products.
- Digital products after delivery or activation.
- Products clearly marked as non-returnable.
- Products damaged after delivery because of misuse.
- Products without required accessories or original packaging when these are necessary for the return.
The applicable return conditions shown on the product page will take priority.
4. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact Sabzapk as soon as possible.
Please provide:
- Your order number.
- Product name.
- Clear photographs of the product.
- Photographs of the packaging, where applicable.
- A short description of the problem.
This information helps us and the seller review your request quickly.
5. How to Request a Return or Refund
To request a return or refund:
- Log in to your Sabzapk account.
- Open My Orders.
- Select the relevant order.
- Submit a return or refund request, where available.
- Select the reason for the request.
- Upload supporting photographs or information if requested.
- Submit the request.
You can also contact our support team through the Help Center.
6. Return Review
After receiving your request, Sabzapk and/or the relevant seller may review the request and supporting information.
A return may require the product to be sent back for inspection.
The final decision will depend on the condition of the product, the reason for the return, the product’s return conditions, and the information provided with the request.
7. Refunds
If a refund is approved, the refund will be processed according to the payment method and applicable processing procedures.
The time required for the refund to appear may vary depending on the payment provider, bank, or payment method.
Shipping charges may be refundable or non-refundable depending on the reason for the return and the applicable order conditions.
8. Refund for Wrong or Damaged Products
If Sabzapk or the seller confirms that the wrong, damaged, or defective product was delivered, the applicable refund or replacement will be processed according to the case.
Customers may be asked to provide photographs or other evidence before approval.
9. Exchange
Where available, an approved return may be exchanged for the correct or replacement product.
Exchange availability depends on product availability and the seller’s return conditions.
If the replacement product is unavailable, an eligible refund may be provided instead.
10. Return Shipping
Return shipping arrangements may depend on the reason for the return.
For products that are returned because they were damaged, defective, incorrect, or significantly different from the listing, Sabzapk or the seller may provide an appropriate return solution.
For other reasons, return shipping responsibility may depend on the product and seller’s stated return policy.
11. Seller Responsibility
Because Sabzapk is a multivendor marketplace, individual sellers are responsible for fulfilling orders according to their listed product information and applicable return conditions.
Sellers must cooperate with valid return, refund, and customer-support requests according to Sabzapk’s marketplace rules.
12. Customer Responsibility
Customers are responsible for:
- Providing correct delivery information.
- Checking the product when received.
- Reporting problems within the applicable return period.
- Providing accurate information and photographs when requested.
- Keeping the product and packaging in suitable condition until the return request is resolved.
13. Fraudulent or Misuse of Return Policy
Sabzapk may reject or investigate return/refund requests where there is evidence of fraud, misuse, false information, repeated abuse of the return system, or intentional damage to products.
14. Need Help?
If you have a question about a return or refund, please visit the Sabzapk Help Center or contact our customer support team.
Please keep your order number available when contacting support so we can assist you more quickly.
Sabzapk — Your Marketplace, Your Choice.