Frequently Asked Questions
Find answers to common questions about shopping, orders, payments, delivery and selling on Sabzapk.
đī¸ General Questions
Sabzapk is an online multi-vendor marketplace where customers can discover and purchase products from different sellers in one place.
Yes. Sabzapk allows different sellers to create their stores and list their products for customers.
Click on My Account and complete the registration process using the required information.
An account is recommended because it allows you to manage your orders, view your account information and track your purchases.
Yes. Sabzapk is designed for both customers who want to shop online and sellers who want to sell their products online.
đ Orders & Shopping
Select a product, choose the required options if available, add the product to your cart, proceed to checkout and complete the available payment process.
Go to My Account and open the Orders section to view your order details and order status.
Yes. Sabzapk is a multi-vendor marketplace where products from different sellers are available in one place.
Order cancellation depends on the order status and the applicable seller or store cancellation policy.
Contact the relevant seller or Sabzapk support as soon as possible and provide your order details.
đŗ Payments
Sabzapk supports the payment methods currently enabled on the website. Available payment options may vary.
Sabzapk aims to provide a secure checkout experience using the available payment security measures.
Check your payment information and try again. If the problem continues, contact Sabzapk support with your order or payment details.
Once your order has been successfully placed, the available order confirmation will be provided through the website or your account.
đ Delivery & Shipping
Delivery time can vary depending on the seller, product, shipping service and delivery location.
Delivery charges may vary depending on the product, seller, delivery location and applicable shipping service.
If tracking is available for your order, tracking information will be provided through the applicable shipping process.
Contact the relevant seller or Sabzapk support as soon as possible and provide your order number and details of the issue.
âŠī¸ Returns & Refunds
Returns depend on the product and the seller’s applicable return policy.
Contact the relevant seller or Sabzapk support with your order details and explain the reason for the return.
Contact the relevant seller or Sabzapk support with your order information. Refund requests are handled according to the applicable refund policy.
Refund processing time can vary depending on the payment method and applicable refund process.
đĒ Seller Questions
Visit the Become a Seller or Sell on Sabzapk page and complete the seller registration process.
Yes. Sellers need to register and complete the required seller information before selling products.
Yes. Sellers can list products according to Sabzapk’s supported categories and marketplace policies.
Yes. Approved sellers can manage their products and store information through their vendor dashboard.
Sellers can manage their product information according to the marketplace rules and available vendor features.
đ Support
Customers can contact Sabzapk through the available support and contact options on the website.
Keep your order number ready and contact the relevant seller or Sabzapk support team.
Provide your order number, registered account information and a clear description of the issue so the support team can assist you more efficiently.