Privacy Policy

1. Who We Are

Sabzapk operates an online worldwide multivendor marketplace at https://www.sabzapk.com.

Sabzapk connects customers with independent sellers who offer products through the marketplace.

Location: Faisalabad, Punjab, Pakistan

2. Information We Collect

Depending on how you use Sabzapk, we may collect information such as:

• Name
• Email address
• Phone number
• Billing information
• Shipping address
• Account information
• Order information
• Seller verification information
• Customer support communications
• Website usage information
• Device and technical information

3. Account Information

When customers create an account, we may collect the information required to create and manage that account.

Users are responsible for providing accurate information and keeping their account information updated.

4. Seller Verification Information

Sellers may be required to complete verification before selling products on Sabzapk.

Depending on applicable requirements, seller verification may involve collecting information or documents necessary to verify identity, business information, payment information, or eligibility to use the marketplace.

5. Order Information

When a customer places an order, we may collect and process information necessary to process and fulfill the order.

• Order details
• Products purchased
• Delivery information
• Order status
• Return and refund information
• Customer communications related to the order

6. Payment Information

Sabzapk may offer multiple local and international payment methods.

Payments may be processed by third-party payment providers. Where appropriate, payment information may be handled directly by the relevant payment provider rather than stored by Sabzapk.

Payment providers may have their own privacy policies and terms.

7. Shipping Information

To deliver orders, relevant shipping information may be shared with sellers, couriers, logistics providers, customs authorities, or other service providers where necessary.

For international orders, additional information may be required to comply with applicable customs or legal requirements.

8. Automatically Collected Information

When you use the website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Security and diagnostic information

9. Cookies

Sabzapk may use cookies and similar technologies to operate and improve the website.

Cookies may be used for functions such as account management, shopping cart functionality, preferences, security, analytics and website performance.

Your browser may provide controls for managing cookies.

10. How We Use Information

We may use collected information for purposes including:

• Creating and managing customer accounts.
• Verifying sellers.
• Processing and fulfilling orders.
• Processing returns and refunds.
• Providing customer support.
• Processing payments through payment providers.
• Preventing fraud and abuse.
• Maintaining website security.
• Improving our marketplace.
• Communicating important service information.
• Complying with applicable legal obligations.

11. Information Sharing

We may share information where reasonably necessary to provide our services, operate the marketplace, fulfill orders, process payments, prevent fraud, or comply with legal requirements.

Depending on the service, information may be shared with sellers, payment providers, delivery companies, technology providers, professional advisers, regulators, or other authorized parties.

12. Customer & Seller Information

Because Sabzapk is a multivendor marketplace, certain information may need to be shared between customers and sellers to complete transactions.

Sellers must only use customer information for legitimate marketplace and order-related purposes and must comply with applicable privacy and data protection requirements.

13. International Data Processing

Sabzapk serves customers and sellers internationally. Depending on the services used and where our service providers operate, information may be processed or stored in countries other than the country where you live.

Where required, appropriate safeguards will be considered for international data transfers in accordance with applicable law.

14. Data Security

Sabzapk takes reasonable measures designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

16. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Object to or restrict certain processing where applicable.
• Withdraw consent where processing is based on consent.

Requests can be submitted through our contact information below. Certain legal exceptions may apply.

17. Children & Minors

Sabzapk may be accessible to users of different ages. Where applicable law requires parental or guardian involvement or consent, those requirements must be followed.

We do not knowingly request unnecessary personal information from children in circumstances where doing so would violate applicable law.

18. Third-Party Services

Sabzapk may use third-party services including payment providers, hosting providers, analytics services, communication services, delivery providers and security services.

These providers may process information according to their own privacy policies and contractual requirements.

19. Marketing Communications

Where permitted by applicable law, Sabzapk may send promotional or marketing communications.

Users may be provided with options to unsubscribe from promotional communications. Important transactional or service-related messages may still be sent when necessary.

20. Changes to This Privacy Policy

Sabzapk may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The latest version will be published on this page with the applicable updated date.

21. Contact Us